FAQ

FAQ:
Thanks for taking the the time to look at our FAQ

Q: How do I order a firearm?

A: Place your order as you would for any item. You will fill your receiving dealer’s FFL details at the bottom of the checkout page. Once you have placed your order, contact our live chat agent with your order # for payment details (depending on the payment method you choose) to complete your order.

Please make sure your FFL references your name and your order number so their FFL license can be matched to your order. When the FFL for your order is received and your order is confirmed, we will ship your order and you will receive tracking information.

For more information on this process, kindly contact our LiveChat agent

Q: What days do you process orders for shipment?

A: We process orders for shipment Monday thru Saturday. On Sunday we can receive orders but they can not be processed for shipment until Monday.

Q: What days are customer service available by phone?

A: Customer service is available Tuesday thru Saturday 11am to 7pm.

Q: How do you determine the order in which shipments get processed?

A: We process orders for shipment in the order they arrive, with the exception of firearms orders. We process firearms orders based on when the FFL information is received or when we have one setup for the client.

Q: How long will it take for my magazine or accessory order ship?

A: We generally ship out orders within two business days (we are closed on Sunday). Once your order is processed for shipping you will receive an email with tracking information.

Q: How long will it take for my firearms order ship?

A: We generally ship out firearms orders within two business days of receiving FFL information and order confirmation(we are closed on Sunday). Delays in receiving FFL information can slow this process down, as we continue to process orders that come in with FFL information first. Once your order is processed for shipping you will receive an email with tracking information.

Q: My order hasn’t shipped yet, what should I do?

A: If your order hasn’t been shipped (you haven’t received tracking information), after 72 business hours please send us an email to services@premiumgunshop.org

Q: Do you ship outside of the USA?

A: Yes, but please contact us before placing your order to confirm if we ship to your country.

Q: Do you ship in discreet packaging?

A: Yes all orders go out in discreet packaging. We do not mark any boxes with our company name or anything related to firearms.

Q: Can I make special shipping requests, like where to leave packages?

A: No, we use several carriers to ship our products. There is no way for us to forward your instructions to the carrier, or can we confirm that they will actually follow the instructions.

Q: I have a C&R License, will you ship firearms directly to me?

A: Yes we are currently shipping C&R Eligible firearms directly to C&R License holders without involving a third party. Please email us a copy of your C&R License.

Q: Are all items in stock on your website?

A: Our inventory is live and up to date. If your item is in stock, we have it.

Q: Does the inventory on your website match the inventory in your retail location?

A: All items on our website are in our retail location. We also carry a number of items in our retail location that are not on our website. If you are looking for something, please contact us.

Q: What is the ETA on a product that is out of stock?

A: Unfortunately we cannot give an ETA on out of stock product.

Q: Can I place a backorder?

A: You can not place a backorder on our website.

Q: Do you offer a military or law enforcement discount?

A: In an effort to keep our prices low for everyone we do not offer a blanket military/ law enforcement discount. However there are some items we may be able to offer a discount on. Please email us with the items you are looking for. services@premiumgunshop.org

Q: What does “Hand Pick” mean?

A: We offer a handpick option on our surplus firearms. If you choose this option, our staff will take the time to examine 10 of the same item ordered and then choose the cosmetically best one of the 10. This does not mean you will get an upgraded condition or perfect condition surplus firearm. It means you will receive the cosmetically best 1 out of 10.

Q: What methods of payment do you accept?

A: Our various payment methods are found on the checkout page.

Q: When will my credit card be charged?

A: Contact our LiveChat agent before your order ships.

Q: Do you price match?

A: We currently do not offer price matching through our website.

Q: How do I return merchandise?

A: Please contact us via email for procedures

Q: My order is incorrect or incomplete what can I do?

A: Please contact us at services@premiumgunshop.org within 5 days of your order being delivered.

Q: I am not satisfied with my purchase, what can I do?

A: Please contact us immediately and we will do our best to take care of you.

If you would like to see something added to this FAQ, please email us at services@premiumgunshop.org with your suggestions.

For more information please do not hesitate to contact us, this is a work in progress and will be updated over time.